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FreeSoul
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My day
Posted On: 10/27/2007 06:31:28

I was a little late for work this morning... oops. Oh well.

So today I had a couple who wanted a autographed jersey framed. The people ask me if we've done these before. We've done a couple of these before and they turned out good so I let them know that and I start out making a suggestion on mats. 

They're not sure and want to see photos of the jerseys we've done before. ... Okay, first off we don't have such photos. Second, it's not our business to be taking pictures of people's artworks and items. I admit it'd be nice if we'd have an sample framed jersey, but we don't. So I let them know we don't have any photos.

Then they want contact information for the people we did jersey's for before. Okay, first off, I don't know those customers personally and don't exactly remember who they were, and second, I can't just be handing out customer's information to people.  I let them know that i can't just give out customer info like that. They didn't like that and left.

They way they went about that just made me think they didn't want to believe me that we had framed jerseys before... Like they need verifiable evidence of such... I think it was a tad insulting really. I mean am I the one who's unreasonable? No one has ever asked for things like this before. We gets lots of irreplaceable things coming through here all the time and it's extremely rare that any problems occur. I don't understand what they were expecting... 



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Viewing 1 - 2 out of 2 Comments

From: millenniumman75
10/27/2007 10:52:39

FreeSoul,

Wow - I think you are correct in your assumption.  If they persisted, I would have gone to my manager and have him deal with them.  You did just fine.  In fact, if I had an autographed jersey, I'd have you frame it.  with your signature in the bottom right of the background.

"Framed by FreeSoul" :)




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